Meeting Service Levels

Providing a converged or unified communication (voice and data) service that performs reliably, given typical aggregate user behavior, requires service providers to really understand how their clients are consuming services.   This can include knowing what applications or network services are most important to a particular client or user community, and how the usage patterns vary over a typical week.  With this information, service providers can then optimize the service levels or experience of their clients and high value users. Additionally, infrastructure performance reports can be offered as part of the service in themselves, when service providers need to be able to track and prove service levels.

The SevOne performance management portal enables managed service providers to have detailed visibility into the behavior of network users, services, and applications, so they can optimize and prove service levels.