Alerting

Alerts Console

The SevOne Alerts Console provides a real-time view of the performance management alerts that need your attention. With one click on the alert, you can dive into an instant report with the current status of the device, object or third-party data source that caused the alert.

Predictive Alerts

SevOne provides threshold-based alerts that trigger when one or more than one performance monitoring condition has been met, providing you the opportunity to avoid service disruptions. By triggering an alert before outages occur, SevOne gives you early indication of pending performance problems, which helps reduce downtime and ensures your users can access their critical IT resources. For different alerting conditions, SevOne provides an engine to build conditions that allow for one or more conditions to trigger an alert. With Boolean rules engine you can build rules with “and”, “or” and “both” conditions to give you more confidence in the alert and to reduce false positives.

Thresholds

A critical piece of Service Level Agreements (SLAs) are thresholds as they provide your first notification of problems before they progress to full fledged outages. SevOne provides two types of thresholds:

• Static Threshold: Establish a threshold and receive an alert if a server reaches 90% CPU utilization or if a router drops more than a specified number of packets for a given period of time.  Static thresholds can also trigger when response times fail to meet their desired targets for IP SLA tests, HTTP response, DNS response, TCP response and any other third party, time stamped performance metric.
• Dynamic Thresholds: These threshold violations are specific to time periods within the 24 hour day. SevOne can build a baseline value for the normal utilization level for any period of the day and alert you when your performance levels exceed your historical norms. Dynamic thresholds can be set above and below the baseline value so that you receive alerts if network traffic spikes or if traffic levels drop dramatically.

Within Dynamic Thresholds, SevOne can alert to deviations using standard deviation criteria to provide higher confidence ratings to alerts that demonstrate a more significant deviation from historical performance levels.

Trap Notifications

SevOne sends and receives trap notifications.  These critical sources of information can flow upstream to your event correlation systems to provide valuable performance data to IT Operations teams as they troubleshoot. SevOne can also receive traps and present them alongside our events and alerts in the Alerts Console.

Event Summaries

Get a quick status view of color coded device health, see the number of outages and the duration then expand the view of groups and sites to see specifically what devices caused the problem. Click on the device report and dive right into an instant status report for the latest performance data.