Cloud and Managed Service Providers

Service Provider Challenges

As a service provider, you face a unique set of challenges. How do I maximize the services in my catalogue while building a sustainable business model that meets the market’s demands and leverages operational efficiencies to ensure a profitable business? Additionally, you require quick ‘time-to-value’ and a low-touch deployment model.

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The SevOne solution is capable of monitoring millions of IT elements and flows, providing IT operations teams with the most accurate and timely data available to ensure enterprise-wide performance and availability for business applications. Here is how SevOne meets your challenges:

Monitoring at Scale

Not only is the SevOne platform proven to scale on some of the largest service provider networks, it scales in a linear fashion. The traditional hierarchical -based performance platforms inevitably experience growth limitations as your environment expands – often they require complex initial sizing and database upgrades which lead to monitoring outages. SevOne’s peer-to-peer-based model enables service providers to simply add additional peer appliances when additional capacity is required

Collect-to-report and collect-to-alert are two key means of assessing the effectiveness of a network performance solution. Legacy multi-tier solutions struggle to gather the latest polled data into dashboards, reports and threshold alerts with the speed required by demanding managed contracts and users. SevOne’s non-hierarchical, peer-to-peer-based approach means collected data can be available for alerts and reports in seconds, not many minutes.

All-in-One Monitoring Solution

SevOne’s unique peer-to-peer appliance solution is delivered ready to collect data and monitor your key performance indicators. SevOne’s hardware appliances include storage that is sufficient for one year of raw performance data without requiring aggregation. Each SevOne PAS appliance includes the database, server administration, and provides a streamlined upgrade process which dramatically reduces your Total Cost of Ownership.

For customers that require smaller appliances, SevOne offers a virtual appliance which can be deployed on VMware vSphere. The SevOne vPAS appliance supports all of the functionality of a SevOne PAS appliance and operates transparently as part of the distributed system architecture.

Every SevOne PAS supports all monitoring technologies; SNMP, ICMP, IP SLA, NetFlow, NBAR, VoIP, XML, WMI, vCenter API, JMX amongst others, and are included by default – with no additional licensing. This reduces your datacenter footprint and reduces overall costs to monitor customer environments. It will even allow you to look at consolidating your legacy performance management tools into a single, scalable platform.

Customer Facing Performance Portal

With SevOne, customers access our performance reports and dashboards via the web – all administration and configuration is also completed via the same modern web interface. Our reports are extremely easily configured, even potentially by non-expert users. Because each report is a web page, integration with your customer-facing portals requires minimal effort to create and maintain.

Multi-tenancy and Data Segregation

SevOne allows users to define policies to group and classify discovered devices, and restrict access based on login and authentication. This data segregation allows telecommunication service providers to deploy shared SevOne appliances to manage separate customers or business units, reducing your overall solution footprint. 

OSS Platform Integration

SevOne participates in the full workflow of problem identification through to resolution. SevOne’s bi-directional SOAP API allows ease of integration with other network operations products including fault products, service desk and CMDBs. SevOne sends and receives trap notifications and supports launching reports in conjunction with other products for a quick drill-down into device performance reports.

SevOne PAS appliances are able to use RADIUS, TACAS or LDAP (for Active Directory) as single-sign-on authentication providers as standard.

SevOne has helped many Service Provider organizations achieve success and we can help you too. Contact us for more information and industry references.