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20 Feb

Do You Have Answers for Network Operational Questions When Things Go Wrong?

Man Working in Network Operations Center

The complexity and scale of today’s IT infrastructure make it all too likely that the only answer you can give -- when something is bogging down or blowing up -- is “I don’t know.”

Critical business services are built of numerous hardware and software elements, spanning numerous networks. The first sign of something going wrong may be complaints from users or customers: trouble logging in, or VoIP capacity running out, or response times spiking intermittently and unpredictably.

The “war room” response is familiar to anyone in Network Operations: a face-to-face meeting combined with audio or video conferencing to bring teams together to sort through spotty, or out-of-date data, complicated by the blind spots that exist in most IT infrastructures.

It’s all about trying to isolate the specific problem faster, so it can be fixed faster. The three basic questions heard over and over are:

  • “Where’s the problem?”
  • What changed?”
  • “How do we manage something this big?”

Today’s performance monitoring questions are not so much new, as they are harder and more urgent to answer than ever before. As a starting point in your own search for answers, read our free whitepaper on Three Questions Network Teams Shouldn’t Have to Answer with “I Don’t Know.”

Infrastructure monitoring tools have been evolving to address both scale and complexity in today’s networks. They’re collecting more information, trying to process it faster, visualize and report it more clearly, create performance baselines for each element. At their best, monitoring systems are flexible enough to adapt to your specific business goals, technical requirements, standards, and protocols.

The new generation of monitoring tools can give you much more of the fast, usable information you need to say “I know what’s going on.”

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