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8 Jun

How to Assure Service Delivery in IoT

Business man standing in front of digital graphs

In today’s ultra-connected world, the need to bring together our devices, wearables, electronics, software, sensors and much more is especially vital for business to achieve their goals.

In this Internet of Things (IoT) – where everything and anything is Internet enabled and connected– it’s crucial to be assured that your infrastructure is functioning properly.

If you’re a retail bank ATM specialist, you’ll want to feel confident that ATM “X” has enough cash, and that if a customer makes a transaction, it’s going to successfully complete.

Likewise, if you’re a trucking company equipment director, you’ll want robust and reliable data to ensure that fuel consumption matches usage and that the sensors that detect that consumption are always connected and available.

But making sure your Internet-connected devices are working effectively isn’t about assuring that each individual device or sensor works. The devices are not permanently connected and their properties can change at any time.

You must go deeper. You’ll want to look at every layer of the service to understand what’s going on. Utilizing a performance monitoring platform can help with this. With performance monitoring, you can apply a healthy dose of analytics to find what’s normal and what’s not.

With a performance monitoring platform in place, you’ll want to apply a comprehensive end-to-end view. Look at the conversations.

  • Which devices are talking to other devices?
  • What is being said? How often?
  • What is a conversation?
  • How many times has device “X” retried reaching the application?
  • How many times has the sensor “thought” the application was gone?

Viewing infrastructure like this is a lot like slicing an onion. You must peel away the layers to see what’s inside. This will give you the insight to improve and build upon your infrastructure.

For example, let’s consider the taxi cab industry. Most, if not all taxis these days are equipped with payment terminals. The taxi cab service’s business objective is to allow customers to pay with minimum delay. The company wants to ensure that all transactions are securely completed quickly because, as we all know, time wasted is money lost in the service sector. A slow transaction can turn a pleasant trip into a bad experience.

Now, let’s say this taxi cab service is starting to realize that payment transactions are not processing in one city neighborhood. The service works most of the time, but it’s not reliable in this one particular area.

Do you tell those customers they must pay cash? Do you drop them off somewhere else, where you can connect to the Internet and allow for transactions? The best way to ensure that the application is always available is to use that insight to plan for the areas where coverage is spotty to maintain continuous service delivery.

These are not sound business options for keeping customers, and you, the taxi cab company owner, do not have time to monitor each and every device at all times. You likely don’t have the time and resources to monitor thousands of payment terminals, following every move they make.

Instead, the taxi cab operator will want to be able to predict the amount of taxis that might enter the dead zone on any given night, so he or she can adjust strategy on dealing with the outage.

Again, operators and businesses should not be looking just to assure the network. You want to look to assure the services provided – to get a picture of how things are behaving within the network and deliver service continuously, predictably and with quality.

If you’re the taxi cab operator and you are aware of this dead wireless zone – with this knowledge from your performance monitoring data and metrics, you might decide to switch providers or augment your current wireless infrastructure with an additional provider.

This is how you can optimize your infrastructure. With comprehensive data that allows you to truly visualize your network, you’ll assure your applications and ensure that your business operates at the scale you need with the confidence you deserve.

For more on the ever-evolving Internet of Things, download our free whitepaper,  How the IoT Will Impact Your Performance Monitoring Strategy.

How the Internet of Things Will Impact Your Performance Monitoring Strategy

Written by Stefan Schneider
Sr. Product Manager

As a product manager, Stefan is primarily responsible for ensuring that SevOne products solve the current and future needs of the Service Provider market.

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