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Communication Service Providers Choose SevOne to Ensure Network Uptime

Customer Story

“We brought SevOne in to help one team of 15 users troubleshoot. We now have 15 teams using the performance and capacity data with more than 400 users per day hitting our dashboards.” - Tier 1 CSP - North America

Who Uses SevOne?

A number of the world’s leading CSPs use SevOne to ensure network uptime, reduce customer churn, improve capacity projections, and manage the health of their rapidly growing infrastructure.

Challenges Communication Service Providers Face

Communication Service Providers (CSPs) – including traditional telecom, wireless, Internet, and cable providers – face considerable challenges when managing the performance of their infrastructure:

  • Increased network congestion due to an explosion of video and voice traffic from always-on, intelligent user equipment
  • Complex environments – such as CDMA and GSM networks–that require support for a vast number of vendors, devices, standards, and protocols
  • Converged fixed and mobile infrastructures with highly distributed network elements

Why SevOne?

For network teams responsible for service delivery, the ability to quickly detect, troubleshoot, and alert on performance issues ahead of service impact is key to preventing customer churn. SevOne provides the world’s fastest, most scalable network performance management and reporting platform to help CSPs prove the performance of the network and predict future capacity needs.

  • An architecture that scales - SevOne’s unique architecture, based on the principles behind distributed computing, allows you to monitor millions of objects with no degradation to speed of the monitoring system or reporting. CSPs looking to consolidate their performance management tools and reduce OpEx use SevOne as their platform of choice.
  • A focus on service providers - SevOne focuses on the needs of your industry, with teams dedicated to sales, systems engineering, and the development of systems integrations, in addition to a strong network of technology alliances with vendors such as Alcatel-Lucent and membership in the TM Forum.
  • A responsive partner - With the variety of network vendors and devices evolving on a monthly basis, it is challenging to maintain visibility of device health and key performance metrics. SevOne is uniquely qualified in this space. While other vendors may take months, SevOne guarantees customers a 10 day turnaround on requests for new SNMP device certification.

“Before deploying SevOne we had a customer impacting performance event go undetected for 8 hours. With SevOne we saw the same event occurring within 15 minutes.” - NOC Engineer, Tier 1 Wireless Provider

Monitor LTE and IMS Cores

Unifying voice and data on an Internet Protocol service architecture presents new troubleshooting challenges, and the deployment of small cells often creates new visibility gaps when it comes to monitoring performance of the network. SevOne monitors each layer of the LTE architecture – from the RAN to the IMS core – to proactively identify performance issues and determine if they are isolated or network-wide.

SevOne monitors each layer of the LTE and IMS architecture for a complete and immediate view of infrastructure performance and user impact.

In addition to providing real-time views of overall LTE health by device group, SevOne reports on key metrics such as:

  • CPG UEs attached
  • PGW Current Sessions
  • PGW IP Pool Utilization
  • CCF Successful ACAs
  • HSS Transaction Rate
  • PCRF Current Connections
  • CSCF Registered Subscribers
  • And many more

Because performance of all components of the IMS core is critical, SevOne monitors server CPU, memory, disk usage, i/o usage, and bandwidth in/out, in addition to application metrics such as SIP authentication and failure codes, message counts, transaction counts, and subscriber counts.

Remove Operational Blind Spots

The existence of multiple vendor technologies and an exponential rise in network elements has made real-time, end-to-end visibility of network performance incredibly complex.

SevOne provides the most comprehensive solution for collecting, baselining, alerting, and reporting on performance data from a broad variety of sources. For example, SevOne presents real-time metrics from Element Management Systems monitoring PCRF servers alongside SNMP data from load balancers and firewall NetFlow records – all in a single view.

In addition to more than 20 out-of-the-box supported protocols (such as SNMP, NetFlow, IP SLA, and JMX), SevOne collects vendor-specific data through our xStats™ plugins. These plugins gather difficult-to-access metrics from network probes, proprietary business applications, and Element Management Systems from network equipment vendors. SevOne has developed more than 20 xStats adaptors, including:

  • Alcatel-Lucent 5620 Service Aware Manager (SAM)
  • Bridgewater PCRF
  • Bridgewater HSS
  • Ericsson Converged Packet Gateway (CPG)
  • Ericsson Mobility Management Engine (MME)
  • Accedian NIDS
  • EXFO BrixWorx
  • Cisco Starent
  • Cisco WLC
  • NSN IMS
  • Samsung LTE/SAE
  • Tekelec PCRF

Manage Wireless Backhaul and Ethernet Performance

With rapidly increasing multimedia traffic levels and demands for bandwidth, the number of possible backhaul failure points and bottlenecks requires new levels of performance visibility. SevOne helps wireless carriers optimize network capacity and ensure Ethernet backhaul performance.

By collecting and reporting on Y.1731 and IEEE 802.1ag synthetic latency tests, SevOne proves that Ethernet frame delay, frame delay variation, frame loss, and frame throughput measurements are within acceptable levels. When threshold violations occur, SevOne triggers alerts to the Network Operations team, allowing them to troubleshoot issues before end user impact.

In addition, SevOne reduces Ethernet Backhaul expenditure by providing a cost-effective, appliance-based solution for performance monitoring that significantly reduces the hardware footprint, power consumption, and administrative burden required to monitor this environment.

Ensure Perfect VoIP Calls

Managing data that you don’t own, but that traverses your network, is a key challenge for CSPs. Whether it’s VoIP, VoLTE, or video streaming, SevOne provides metrics you need to ensure Quality of Service.

VoIP service must equal that of landlines in order to be acceptable to both hosts and consumers. The variables that affect VoIP service are numerous, touching the network infrastructure, server performance, security, bandwidth, and threshold KPIs for latency, jitter, packet loss, MOS, and R-value scores. SevOne provides multi-vendor support of VoIP monitoring, with integrated visibility of the network and voice-related KPIs – all from a single dashboard.

“SevOne has increased our performance visibility by more than eight times over our previous monitoring solution.” - Tier 1 CSP - North America

Improve Capacity Projections

SevOne provides the information required by Capacity Planning teams to consolidate under-utilized resources and accurately determine future needs of the business. Capacity trends proactively alert teams as to the next resource to reach max utilization and future projections reveal how much time capacity planners have until upgrades will be required.

Receive Proactive Alerts

A consistently high quality of experience drives customer retention and ARPU growth. In order to deliver on promised services and avoid SLA penalties, CSPs require proactive, intelligent monitoring of the network and alerting of impending issues, prior to end user impact.

SevOne’s solution allows you to:

  • Automatically baseline every performance metric collected
  • Establish reliable thresholds for new devices that may not have known thresholds for proper performance
  • Alert when performance of any element deviates from expected “normal” behavior for that particular time and day
  • Receive alerts via e-mail, the NOC dashboard, or the SevOne mobile app
  • Reduce the number of false positive alerts with a better understanding of actual network performance of your environment

“With SevOne, 30% of our alerts are proactive alerts.” - Director of WI-Fi Operations, Tier 1 MSO - Cable Operator