Leading Commercial Insurance Provider Achieves End-to-End Infrastructure Visibility with SevOne
A leading commercial property-casualty insurance provider that has served small businesses, as well as mid-sized and large companies, for more than 100 years.
There are no shortage of network monitoring and managing platforms on the market. But the more difficult challenge is finding the right tool that empowers employees to do their jobs better.
This was the situation for a Network Operations Manager and his team, who were responsible for all of the alerting, management, and reporting across a leading commercial insurance provider’s network and infrastructure. They were also charged with ensuring high availability of voice and data services for the organization.
In order to complete this task, the team used more than 25 monitoring tools, none of which were under maintenance or integrated. This led to fragmentation and knowledge gaps, as no one engineer knew how to run all of the tools effectively.
The team was constantly fire fighting and blamed for incidents and downtime. They knew they needed a better solution to be able to effectively manage their network and infrastructure.
“We knew what we we wanted from a new tool: performance, integration, scalability,” said the organization’s Network Operations Manager. “With other tools, we reached certain scale levels of managed devices and then for a certain query, you’d wait for 15 minutes to get a response -- and that just isn’t going to work. We need information now.”
“When searching for a tool we knew that, above all, we needed scale,” said the Network Operations Manager. “But it needed to be web-based and give us an end-to-end view of our environment. It also had to have integrated metrics, flows, and logs -- it did us no good if we couldn’t see all three in one place. We were also looking for an appliance-based platform with enterprise storage and performance.”
The provider choose SevOne after an evaluation of available tools on the market.
Business Benefits and Results
The organization went from 25 tools to two when it switched to SevOne and has realized a host of benefits.
“The biggest benefit from SevOne is the insight that we can share with anyone in our organization on how we’re managing our network.” said the Network Operations Manager. “We no longer have to sit with our hands up saying ‘I don’t know’ when someone asks if the network is causing the issue. In fact, we’ve become the model for how other units of our organization manage their operations.”
Other benefits include:
By switching to SevOne, the insurance provider achieved end-to-end visibility within its environment, allowing its team to be agile, identify issues more quickly, and reduce MTTR.