Resources

SevOne® End User Experience Appliance

Datasheet

Insights From the User Perspective.

Software, applications and services running on a digital infrastructure are the lifeblood of every carrier and large enterprise. And, the ability to detect and rapidly resolve problems with these applications and services can mean the difference of millions of users, dollars in revenue, or hours in productivity. As a result, being able to understand how well end users are experiencing a service or application has become a business critical requirement -- whether it’s hosted on premises, across a WAN infrastructure, in a hybrid cloud or delivered by a provider.

The SevOne End User Experience Appliance actively tests entire network paths by using synthetic traffic, collecting in-depth end-user experience data across enterprise, cloud and communication service provider infrastructures. Now you can easily measure actual application and service performance and directly correlate it to the network and digital infrastructure that’s responsible for delivering it. Whether you’re looking to measure over Wi-Fi access points to local or remote servers, over the mobile infrastructure, over VPN to remote offices, or over the Internet to Web applications and into Cloud services, the SevOne End User Experience Appliance allows you to gather and integrate this data with other metric, flow and log data as part of your SevOne Digital Infrastructure Management Platform.

SevOne End-User-Experience Appliance

ALL THE DATA

Collect and correlate end-user experience metrics.

AT YOUR FINGERTIPS

Gain visibility across premises, hybrid, IaaS, PaaS, and SaaS cloud infrastructures.

FOR SERVICE DELIVERY INSIGHT

Correlate end-user experience data with performance metric, flow and log data.

Features and Benefits

Monitor Any Network Without Impacting Production Applications

Get insight into any network, even cloud providers’, by sending and receiving precisely timed network traffic, so you can assess performance in real time. Always-on monitoring gives one-minute granularity on latency, data loss and jitter, stored for up to a year, while providing insight into actual versus provisioned capacity.

Correlate Application and Network Performance

With application-based SLAs, the SevOne End User Experience Appliance automatically knows when network performance blips are just blips, and when they’re affecting your end users. A continuous stream of performance insight is compared against your application specific SLAs, so you know exactly when and how network performance impacts application performance.

Find and Fix Problems Fast on Any Digital Infrastructure

Troubleshooting application response issues often require network, system and infrastructure teams to work together. With the SevOne End User Experience Appliance, multiple teams can actively test, troubleshoot and pinpoint issues across the entire path applications take, including user, network, server, databases and more. With an optional software license, you can enable up to 10Gbps deep packet inspection for further details on application traffic. With SevOne End User Experience, you can gain valuable insight, and drive cross-team collaboration that can reduce mean time to resolution opposed to time to innocence.

Measure Critical SaaS solutions: Salesforce, Office 365, Google Apps and More

Measure performance, functionality and availability directly from the end user’s perspective, using a real web browser. Get started in minutes with our Quick Start Workflows for Salesforce, Office 365, Google Apps and more. Quick Start Workflows are especially helpful because they enable you to monitor apps from the end user, through the network, to the app provider.

Support Custom Applications

Create custom workflows and string together up to 20 commands, execute them back to back, measure the result, and get performance alerts. You can also replay workflows from a consistent environment to highlight any change in application performance.

Every Detail, Every Important Transaction

Get every detail of important transactions in your web app, and break down the source of all latency by browser, application or network. The appliance also enables you to pinpoint when problems started, with full waterfall charts for every transaction in the last 30 days. Finally, you can and identify larger trends with up to a year of historical data.

Deploy Anywhere Users Are, Inside and Outside the Firewall

The best place to measure end user experience of web applications is from your end users’ locations. Using the appliance you can combine usage from multiple monitors to identify trends across different locations and isolate all kinds of problems -- from global slowness to congestion at a single office.

Leverage Your TWAMP-enabled Infrastructure

Measure the round trip performance from any two points in your TWAMP-enabled IP infrastructure with built in support for the Two Way Active Measurement Protocol (TWAMP).

 

Metrics Collected

Object
Indicator
Description
Aggregation
KPI
Two Way Path Capacity Outbound Total Capacity Total Path Capacity for the link (Outbound) Average Path Performance
  Outbound Utilized Capacity Utilized Path Capacity for the link (Outbound) Average Path Performance
  Outbound Available Capacity Available Path Capacity for the link (Outbound) Average Path Performance
  Inbound Total Capacity Total Path Capacity for the link (Inbound) Average Path Performance
  Inbound Utilized Capacity Utilized Path Capacity for the link (Inbound) Average Path Performance
  Inbound Available Capacity Available Path Capacity for the link (Inbound) Average Path Performance
Two Way Path Measurement Latency Measured Path Latency Max Path Latency
  RTT Measured Path Round Trip Time (RTT) Max Path Latency
  Inbound Data Jitter Measured Path Jitter for Data Services (Inbound) Max Jitter/Packet Loss
  Inbound Data Loss Measured Path Packet Loss for Data Services (Inbound) Max Jitter/Packet Loss
  Inbound Voice Jitter Measured Path Jitter for Voice Services (Inbound) Max Jitter/Packet Loss
  Inbound Voice Loss Measured Path Packet Loss for Voice Services (Inbound) Max Jitter/Packet Loss
  Inbound MOS Measured Mean Opinion Score (MOS) for Voice Services (Inbound) Average Path Performance
  Outbound Data Jitter Measured Path Jitter for Data Services (Outbound) Max Jitter/Packet Loss
  Outbound Data Loss Measured Path Packet Loss for Data Services (Outbound) Max Jitter/Packet Loss
  Outbound Voice Jitter Measured Path Jitter for Voice Services (Outbound) Max Jitter/Packet Loss
  Outbound Voice Loss Measured Path Packet Loss for Voice Services (Outbound) Max Jitter/Packet Loss
  Outbound MOS Measured Mean Opinion Score (MOS) for Voice Services (Outbound) Average Path Performance
One Way Path Capacity Total Capacity Total Path Capacity (One Way) Average Path Performance
  Utilized Capacity Utilized Path Capacity for the link (One Way) Average Path Performance
  Available Capacity Available Path Capacity for the link (One Way) Average Path Performance
One Way Path Measurement Latency Measured Path Latency (One Way) Max Path Latency
  Data Jitter Measured Path Jitter for Data Services (One Way) Max Jitter/Packet Loss
  Data Loss Measured Path Packet Loss for Data Services (One Way) Max Jitter/Packet Loss
  RTT Measured Path Round Trip Time (RTT) (One Way) Max Path Latency
  Voice Jitter Measured Path Jitter for Voice Services (One Way) Max Jitter/Packet Loss
  Voice Loss Measured Path Max Jitter/Packet
    Packet Loss for Voice Services (One Way)   Loss
  MOS Measured Mean Opinion Score (MOS) for Voice Services (One Way) Average Path Performance
Web Application apdexScore Application Performance Index Average Application Performance
  NetworkTiming Network Time Average Application Performance
  serverTiming Server Time Average Application Performance
  browserTiming Browser Time Average Application Performance
  basePageSize Application Milestone Page Size Average Application Performance
  statusCode HTTP Status Max Application Performance

 

SevOne Virtual End User Experience Appliance

Model
SevOne vEUE-15W
SevOne vEUE-100W
SevOne vEUE-200W
Description Virtual Software Deployment Virtual Software Deployment Virtual Software Deployment
Tests Included* 15 3+ Hops (WAN)
100 1-2 Hops (LAN)
100 3+ Hops (WAN)
100 1-2 Hops (LAN)
200 3+ Hops (WAN)
100 1-2 Hops (LAN)/td>
Test Capacity 200 3+ Hops (WAN)
300 1-2 Hops (LAN)
200 3+ Hops (WAN)
300 1-2 Hops (LAN)
200 3+ Hops (WAN)
300 1-2 Hops (LAN)
Network Connectivity Qty (1) virtual interface Qty (1) virtual interface Qty (1) virtual interface
Connectivity Wired Wired Wired
WiFi Monitoring N/A N/A N/A
Concurrent Web Application Monitoring Up to 25 Web Applications Up to 25 Web Applications Up to 25 Web Applications
Voice Call Load Generation N/A N/A N/A
Dimensions N/A N/A N/A
Power Requirements N/A N/A N/A
Operating Temperature 40℉ - 85℉ 40℉ - 85℉ 40℉ - 85℉

 

SevOne End User Experience Appliance - S

Model
SevOne EUE-S-15W
SevOne EUE-S-100W
SevOne EUE-S-200W
Description Portable Device - Design for Remote Deployment Portable Device - Design for Remote Deployment Portable Device - Design for Remote Deployment
Tests Included* 15 3+ Hops (WAN)
100 1-2 Hops (LAN)
100 3+ Hops (WAN)
100 1-2 Hops (LAN)
200 3+ Hops (WAN)
100 1-2 Hops (LAN)/td>
Test Capacity 200 3+ Hops (WAN)
300 1-2 Hops (LAN)
200 3+ Hops (WAN)
300 1-2 Hops (LAN)
200 3+ Hops (WAN)
300 1-2 Hops (LAN)
Network Connectivity Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Connectivity Wired or Wireless Wired or Wireless Wired or Wireless
WiFi Monitoring 802.11AC 802.11AC 802.11AC
Concurrent Web Application Monitoring Up to 40 Web Applications Up to 40 Web Applications Up to 40 Web Applications
Voice Call Load Generation 100 Concurrent Calls 100 Concurrent Calls 100 Concurrent Calls
Dimensions 6.96" x 1.73" x 5.72" 6.96" x 1.73" x 5.72" 6.96" x 1.73" x 5.72"
Power Requirements 100-240V 50/60Hz 100-240V 50/60Hz 100-240V 50/60Hz
Operating Temperature 30℉ - 104℉ 30℉ - 104℉ 30℉ - 104℉

 

SevOne End User Experience Appliance - M

Model
SevOne EUE-M-45W
SevOne EUE-M-100W
SevOne EUE-M-200W
SevOne EUE-M-250W
Description 1U Rack-Mounted Device with 1 Gbps 1U Rack-Mounted Device with 1 Gbps 1U Rack-Mounted Device with 1 Gbps 1U Rack-Mounted Device with 1 Gbps
Tests Included* 45 3+ Hops (WAN)
100 1-2 Hops (LAN)
100 3+ Hops (WAN)
100 1-2 Hops (LAN)
200 3+ Hops (WAN)
100 1-2 Hops (LAN)/td>
250 3+ Hops (WAN)
100 1-2 Hops (LAN)/td>
Test Capacity 250 3+ Hops (WAN)
300 1-2 Hops (LAN)
250 3+ Hops (WAN)
300 1-2 Hops (LAN)
250 3+ Hops (WAN)
300 1-2 Hops (LAN)
250 3+ Hops (WAN)
300 1-2 Hops (LAN)
Network Connectivity Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Qty (6) Gbps RJ-45 Port 802.1Q VLAN
& VIP support 802.11 AC WiFi
Connectivity Wired Wired Wired Wired
WiFi Monitoring N/A N/A N/A N/A
Concurrent Web Application Monitoring Up to 50 Web Applications Up to 50 Web Applications Up to 50 Web Applications Up to 50 Web Applications
Voice Call Load Generation 200 Concurrent Calls 200 Concurrent Calls 200 Concurrent Calls 200 Concurrent Calls
Dimensions 1.73" x 16.83" x 10.04" 1.73" x 16.83" x 10.04" 1.73" x 16.83" x 10.04" 1.73" x 16.83" x 10.04"
Power Requirements 100-240V 50/60Hz 100-240V 50/60Hz 100-240V 50/60Hz 100-240V 50/60Hz
Operating Temperature 40℉ - 85℉ 40℉ - 85℉ 40℉ - 85℉ 40℉ - 85℉

 

SevOne End User Experience Appliance - L

Model
SevOne EUE-L-100W
SevOne EUE-L-200W
Description 1U Rack-Mounted Device with 10 Gbps 1U Rack-Mounted Device with 10 Gbps
Tests Included* 100 3+ Hops (WAN)
100 1-2 Hops (LAN)
200 3+ Hops (WAN)
100 1-2 Hops (LAN)
Test Capacity 200 3+ Hops (WAN)
600 1-2 Hops (LAN)
200 3+ Hops (WAN)
600 1-2 Hops (LAN)
Network Connectivity Qty (6) Gbps RJ-45 Port 802.1 Q VLAN & VIP support
Qty (6) Gbps RJ-45 Port 802.1 Q VLAN & VIP support
Connectivity Wired Wired
WiFi Monitoring N/A N/A
Concurrent Web Application Monitoring Up to 50 Web Applications Up to 50 Web Applications
Voice Call Load Generation 200 Concurrent Calls 200 Concurrent Calls
Dimensions 1.73" x 16.83" x 10.04" 1.73" x 16.83" x 10.04"
Power Requirements N/A N/A
Operating Temperature 40℉ - 85℉ 40℉ - 85℉

SevOne End User Experience Appliance – Private Cloud Options

 
SevOne End User Appliance | PC or PCC
Description Optional Collection of SevOne End User Appliance Data (V, S, M and/or L)
in a Private Cloud or Private Cloud Cluster (versus standard collection of data in public cloud)
Form Factor 1U Rack Mounted
Network Connectivity 1Gbe ports x 6
Power 275W Redundant AC
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