Cisco Call Manager

 

This video explains the required configuration for SevOne to collect and parse Call Manager CDR records and Cisco Call Manager API data

Transcription:

In this video we're going to show you how to enable SevOne's Cisco unified call manager folder. This enables you to tap into two different but very useful data sources. One of them being the CDR records or actual call details. The other will be the Cisco unified call manager API. It gives you more granular statistics on your call manager such as active calls. A lot of data around your sip trunks. There is a wealth of data that is exposed with this API. We're going to make sure that you can tap into both data sources using SevOne.

The first thing that we're going to do is ensure that CDR and CMR records are both enabled. We're going to go to the systems tab here and then down to service parameters. Now this may be blank when you first come here but you just select the appropriate server and then the Cisco call manager service. We're going to select the advanced tab. There are two fields that you want to check. You want to make sure that the CDR enable flag is set to true and the call diagnostics enable is set to enabled only when CDR enable flag is true. That will ensure that both CDR and CMR records are being produced which is important for the way that the system parses your CDR records.

The next thing that we are going to do is to make sure we can hook into the axle API interface. We're going to switch to the Cisco unified service ability menu. We're going to go to tools and down to service activation. We'll select our server, scroll down, and if this box is not check please check it. That's it. We're done with this particular menu icon.

The next things that we are going to want to do is actually take a look at our call manager device. It could be a publisher or it could be a subscriber. It's best to set up your publisher first. We're going to edit this particular device. We're going to select the call manager plug in. You’re going to want to check this box. Now we support versions beyond version seven. At the time of this recording we do support version ten and possibly even later depending on when your viewing this. My advice would be to set this to the latest and enter the appropriate credentials. We have the port, we have the host, we have the username, and password. This particular setup uses ACTPS so we have that box checked. When you save this you should see the number of objects increase.

Cisco put a pretty low ceiling in terms of the number of performance API calls you can make. Since we have a lot of systems pulling this I'm actually going to hop over to one of our demo servers to show you what it looks like after discovery. Your following along, all you would have to do is hit save here. It will go through the discovery process which could take a few minutes and you should see the number of elements or objects increase for this particular device. Like we're about to see in a moment.

Actually, before I navigate to that other menu, the other thing I want to bring to your attention is that we are not going to show you everything you can get from your Cisco call manager out of the box. If I select the edit button right there, you can see that we're getting all of these by default. Anything that is bold here, in large text, is an object and these are the indicators that role up into this object. There is a video explaining what an object is on the howto.sevone.com page if there is any confusion in terms of what that term means. My advice is to explore the potential objects you can enable through the call manager plug in because we're showing you maybe half of what's possible. There might be something given your particular setup which is useful to your monitoring strategy.

Once your rediscovered, you should see the element count increase. Now there is a number of ways we can get to the object manager. The easiest way from the device manager is to edit it and select the object manager. You can just as easily go directly to the object manager and filter by the appropriate device. Now we see a list of call manager objects, some of them are related to the Tomcat server, but some of them are also related to quality. One of the more useful ones is this Cisco call manager object. My advice, rather than list everything you can get from this particular API integration is to explore both the ones that would come enabled out of the box as well as enabling some additional ones to see if they add value to your current monitoring strategy.

You should also be able to in short quarter be able to actually run telephony reports in the telephony reports browser. Actually adding telephony reports to your dashboards is covered in a separate video. One thing that I forgot to mention in the original video is that if you want to parse CDR records you do need to enable the telephony plug in. This assumes that you've already enabled the call manager plug in and appropriately authenticated. Now a default is going to be unchecked, you’re going to want to select it. Select the appropriate type, in this case, call manager, enter the PPX name as well as the host value. This will default to zero. You can leave it as zero. It's configured differently here. Zero is perfectly fine. That's all the configuration that really needs to be done for us to parse the CDR records. Assuming that we are already properly authenticated with our call manager plug in. Just hit save, once the device is rediscovered, you should begin parsing CDR records.

NMS Guide

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Configuration

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Need More Help?

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