Battling the Economic Realities
Managed Service Providers (MSPs) and IT Outsourcers (ITOs) face a myriad of challenges in delivering cost-effective, revenue-generating solutions to their customers.
At the top of this list of challenges is margin pressure from a market flooded with new, lower cost providers. According to a 2014 report by Gartner, 70% of CIOs will change their technology and sourcing relationships in the next two to three years. Part of the reason for this is likely cost reduction.