How Can IT Show Value?

Comments: 0 Runtime: 1:47 Posted: April 2nd, 2015

The IT organization – unto itself – cannot show the business value of anything. IT should work with business unit managers to understand how they can impact the business’ key processes and decrease procedure time. 

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The IT organization, unto itself, cannot show the business value of anything, let alone the agility associated with SDN. What IT can do, is work with a business unit manager. When I used to run IT organizations, I used the most pain theory, what business unit manager is feeling the most business pain, so they're most likely to work with me.

To work with that kind of a business unit manager, and be able to demonstrate, gee, if I do such and such with the network, in this case, SDN, if I could reduce these parameters, if I can allow this application to dynamically signal for the resources, how does that impact your key processes.

They have to be the one, either themselves, or through someone in their organization, to identify the key processes, and you know what happens here a lot, we have proofs of concept around technology. I've yet to come across a proof of concept of the business process. To begin to roll that kind of a thing out, so the business unit managers really understand what the value is, in a hypothetical case, if they take some business process today that takes a month, and they bring that down to two weeks, a naïve person will say, "Well, that's the business value, it goes to two weeks."

The business unit manager has to justify, does that mean more revenue, more customer loyalty, freeing up resources to do other things. What's the real business value, not just four weeks to two weeks.

Written by Jim Metzler
Founder Ashton, Metzler & Associates

Jim Metzler is an expert at researching and analyzing emerging technology trends within the networking and service provider space.