When it comes to managing the performance of digital infrastructure, one thing is clear: every organization is at a slightly different level of maturity. Some organizations are still stuck in the reactive “break it, fix it” mode, while others are leveraging their infrastructure monitoring platform to eliminate costs and prevent the majority of service-impacting events from happening in the first place.
One of the advantages of working with so many of the Forbes Global 2000 enterprises and top-tier service providers is that we get to witness first-hand how the most successful businesses in the world go about their daily work. We’ve noticed four key attributes of more mature organizations in regards to how they monitor the performance of their digital infrastructure:
- Focus on service assurance – It’s not about monitoring individual metrics from random devices on the network. It’s about understanding how the underlying infrastructure supports the delivery of each application or service to the customer or end user. Mature organizations employ status maps that reveal real-time health of each business-critical service, by location. From this service-level view they can then drill-down into the details to pinpoint the cause or performance issues.
- Ability to handle volume, variety, and velocity of data – Mature organizations tend to be data agnostic when it comes to monitoring infrastructure performance. In other words, it doesn’t matter where the data originated. As long as it has a time stamp, they can collect, baseline, monitor, report, and alert on that data. It doesn’t matter if it’s structured or unstructured data. And they can process this data with ease, no matter how large the data sets.
- High levels of integration – cost reduction comes with automation, and more mature organizations tend to have higher levels of integration between their monitoring platform and other systems, like service desks, configuration and change management, and orchestration tools. The most advanced organizations are already contemplating how the monitoring platform will become part of the continuous feedback loop with the controller in a Software-Defined Networking environment.
- Understanding of financial impact – Many organizations can approximate the cost of network downtime or tell you the penalties associated with SLA violations. But very few understand the many other ways infrastructure monitoring helps the business avoid unnecessary costs and increase revenues. It’s the difference between understanding money lost versus money gained. For example, we’ve seen a service provider use SevOne to eliminate the need for costly EXFO test kits previously used to test every single microwave link and fiber circuit when it was put into service. Another customer monitors energy consumption in their data center via IP-enabled PDUs to pinpoint inefficient servers that may be candidates for virtualization. And a Managed Services Provider uses their performance monitoring capabilities to increase revenue by adding NetFlow traffic analysis to their service portfolio.
SevOne recently developed a four-stage model that helps organizations understand where they fall on the infrastructure monitoring maturity curve. Download a copy of our whitepaper that explains the maturity model in more detail.