Legacy NPM tools just can’t keep up anymore, leading some to refer to them as the “blind dinosaurs” of performance monitoring.
As businesses become more software-defined – and harness the power of the cloud and the Internet of Things – infrastructures are becoming more complex. IT teams must shift their focus from fault management and utilization to performance-based management in order to deliver better services consistently.
In his new whitepaper, “New requirements for performance management vendors,” Tech-Tonics Advisor’s Gabriel Lowy details the ways in which legacy monitoring systems pose a number of problems for today’s customers.
First and foremost, traditional solutions are difficult and costly to deploy. Most customers need to contract a significant amount of professional services to ensure proper deployment.
Legacy products are often too complex and lack sufficient information about the root cause of application issues and user experience. Productivity and efficiency sometimes suffer because these complicated solutions often require full-time trained support staff.
One IT professional that spoke with Tech-Tonics Advisors said, “Our legacy solution became expensive. Beyond the maintenance fee, we had to allocate more labor and hardware just to keep it running.”
Monitoring customers are often also disappointed with the lack of integration from their provider; many of the legacy solutions have been cobbled together through a series of acquisitions and were never properly integrated. Complaints about customer service are also common.
“eHealth was our incumbent monitoring vendor and came free under our enterprise license agreement with CA,” said another IT professional who spoke with Tech-Tonics Advisors. “As such, there was little incentive for CA to innovate and properly support the product.”
Additionally, some legacy monitoring solutions may average and consolidate historical data over time to save on storage, but this prevents customers from understanding historical events and accurately forecasting future capacity needs.
Another leader who spoke to Tech-Tonics Advisors said, “Our legacy solution’s reporting was very slow, especially as the number of network elements and components we were monitoring increased. It could take minutes to generate a simple report.”
Lastly, those who rely on legacy monitoring solutions have experienced a lack of vendor responsiveness. Legacy vendors are notorious for taking too long to turn around SNMP device certifications for their customers, sometimes upwards of six months.
“We used CA eHealth. Because of the upgrades and device certifications, we had to switch,” said another leader who spoke with Tech-Tonics Advisors.
With customers recognizing the need to phase out legacy monitoring solutions, the time is now to deploy a sophisticated infrastructure monitoring platform, an all-in-one appliance-based solution that provides the best workflow, integration and application awareness in real time.
Modern computing infrastructures are complex, diverse architectures comprised of physical, virtual, cloud-based and hybrid applications that span both mobile and WAN Networks.