Blog, Events & Press

15 Dec
Blog

U.K. Mobile Provider Ensures Service Reliability and Quality with SevOne

 

This major mobile company in the U.K. provides talk, text, and data services to 9 million customers, including more than 5 million 4G subscribers. The company prides itself on reliability, and is consistently ranked as having the U.K.’s most reliable mobile network. With its customer base and 4G footprint growing rapidly, maintaining its top-rated service reliability and coverage was the mobile provider’s top priority. However, the amount of change in its IT environment was presenting the company with new network monitoring and management challenges.   

15 Dec
Blog

Major U.S. Wireless Carrier Solves Service Monitoring Puzzle with SevOne

With nearly 5 million customers and over 6,400 employees, this top-five U.S. wireless carrier provides national network coverage, 99% of which offers 4G LTE speeds. While its award-winning customer service is a company hallmark, it was experiencing issues with internal customer support. The issue was that it was becoming increasingly difficult for the network operations team to produce critical performance reports for their internal customers, the carrier’s service owners and managers.  

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