SevOne, a developer of software that monitors network performance, recently received certification of its eponymous product with the ServiceNow cloud-based service management platform.
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From the moment a network outage is reported, to the moment network connectivity is restored, operators are fighting against time. Each passing minute plays a part in how customers will react. If an organization manages to swiftly identify and rectify a problem, it is widely praised by customers and commentators alike. However, the longer the outage, the worse the backlash is.
We live in a connected world. Whether we’re in line at the grocery store checkout, running laps at the gym, waiting for our train, or closing a business deal – the need to be connected is constant. Never have carriers – and their IT systems – faced processing so much data.
The adoption of software-defined network (SDN) and network function virtualization (NFV) is gathering pace and is expected to increase substantially in the coming years, as it offers both enterprises and service providers access to new resources, ways of working and infrastructure capacity. But with this new power comes great responsibility...
Tom Griffin, managing director, EMEA at SevOne, predicts what can be expected in 2016.
Service providers need to consider both the additional scale and complexity that comes with operating virtualized environments.
AWS has a rich set of management APIs, automation tools and a central management console, but it doesn't provide end-to-end performance and troubleshooting data. SevOne does.
The outages and slowdowns that plagued web sites for retailers like Target, Neiman Marcus, and Victoria’s Secret on and around Cyber Monday were disasters, but customers simply moved on. The experience showed that in today’s connected economy, even slowdowns can cause serious damage for retailers, including lost revenue, tarnished reputations and decreased customer loyalty.
Gauging service quality in an SDN/NFV network requires looking at every layer that makes up your application.
“The network-monitoring space was always an ‘equipment-up’ view of the world,” says Brian Promes, Senior Manager of Product Marketing, SevOne. “[Now] there’s a need for an application view of the infrastructure as provisioned by the application.”