When I’m out talking with customers and prospects, the topic most of them want to discuss is digital transformation. It’s the reinvention of an organization’s business processes to leverage next-gen technologies like virtualized networking and cloud-based architectures. By making this fundamental change, CSPs, MSPs, and enterprises can really move the needle in terms of their operational agility and efficiency.
The executives and technology team leaders I speak with are aware of the benefits of digital transformation, and that the enabling technologies are readily available. So why aren’t more organizations further along?
Retooling how an organization does business is a major undertaking that needs to be handled properly. Then there’s the complexity of the technologies involved. In a software-driven, virtualized environment, dynamically provisioned network resources change in the blink of an eye.
As a result, network monitoring and management has become a much more complex and challenging task. Organizations must address and overcome these challenges in order for their digital transformation initiatives to be successful.
Where and How to Start?
Digital transformation projects don’t happen overnight; they’re complex efforts with multiple dimensions and lots of incremental steps. To set an accurate starting point, organizations need to understand the maturity of their network and infrastructure monitoring capabilities.
To help organizations make this self-assessment, and formulate their plans for making incremental improvements, we developed the Maturity Model for Network and Infrastructure Monitoring. Based on input from Enterprise Management Associates and other industry sources, as well as our own field team’s experience, the model defines four different levels of maturity:
- Reactive management – Teams use disparate collections of management tools in generally inefficient, crisis-driven efforts to prioritize and resolve network problems.
- Proactive management – Teams gain greater network visibility and improved response capabilities using scalable management platforms with cross-domain data collection.
- Service-oriented management – Teams utilize service-levels views of network activity and cross-platform processes to lower MTTR and provide improved decision support.
- Dynamic management – Teams leverage automated monitoring and management in combination with advanced analytics to dynamically optimize their environments as business conditions change.
Successful digital transformations are neither quick nor easy. They are journeys that require careful planning, thoughtful process redesign, and a plan for making step-by-step improvements over time.
But with determination, and by putting to use some of the suggestions in our Maturity Model, organizations can build their own map and then start on the road to their own digital transformation and all the benefits it will deliver.
To get your copy of this useful and informative paper, click here. After you’ve had a chance to go through it, I’d love to get your thoughts and observations, so please drop me a line.