SevOne Business Continuity Response to COVID-19

As news of the coronavirus (COVID-19) continues to evolve, we want to share with you both our ability to help you maintain your business continuity for your customers, and  our own plan to ensure we’re doing everything we can to keep our customers up and running. 

 

SevOne Support for Customers

 

Given the current situation, your company is probably directing many, if not all, employees to work from home. We understand the impact this will have on your network infrastructure – stress you need to be ready to handle to keep those employees  productive. 

 

Our customer success team is here and ready to help you manage all of the home and remote connectivity on which your company will be depending. As some of our customers have already requested, if you have short term critical needs for licenses, technical support, or best practice guidance for navigating this unprecedented situation, please reach out to your account team or email us at bcdr@sevone.com

 

In this difficult time, your network has to meet these new demands, and the SevOne Team is ready to help you to ensure that it does.

 

SevOne Business Continuity Plan

Regarding our own business continuity, we do not foresee any impact to the delivery of SevOne support services due to COVID-19. As always, we are committed to keeping our products and services up and running for our customers around the globe. SevOne Support utilizes a cloud-based, multi-tenant architecture model and distributed data center approach which is designed to operate without any service disruptions.

We also have formed an internal Coronavirus Preparedness Team to mitigate any potential disruptions to our business. SevOne has a detailed plan which has been communicated to all stakeholders. The plan includes notification, escalation, and disaster declaration procedures, call lists, command center, recovery procedures for various affecting infrastructures, security and risk assessments, executive oversight, approvals and, most importantly, education and awareness.

Many of our customers are examining their own preparations for potential disruptions caused by COVID-19. In the spirit of transparency, another of our core values, we are proactively sharing the information below to support their efforts. We will continue to assess our plans, and share relevant updates as warranted. 

People + Remote Work

SevOne employees and contractors are already able to (and frequently do) work from anywhere, and have the resources and tools they need to do their jobs securely from any location. To make determinations around remote work and office closures, we carefully monitor and consider advice from the WHO (World Health Organization), the CDC (Centers for Disease Control), the U.S. Department of State and government and health officials in local communities where our employees live and work.

Business Continuity Planning

SevOne has already tested its business continuity plans and has been able to take advantage of its geographically-dispersed team and flexible, remote workforce. We are prepared to virtually manage business continuity situations. Our approach is designed to ensure that our Support service remains available to our customers during times of natural disaster or other unexpected and challenging events. Our business continuity planning is also intended to ensure that we will have open channels for timely communications with our customers and other stakeholders. We have data centers and technical support resources located strategically to handle high degrees of redundancy and geographic fail-over in order to be able to continue to provide support to our customers. 

Rest assured that you can rely on all of us at SevOne to continue to support your needs during these challenging times.

Please contact us at bcdr@sevone.com if you have any questions or concerns.

 

Jim Melvin

COO, SevOne