World-Class Support

Current SevOne Customer Looking For Support?
Call: 302-368-5650 (local U.S.)
877-473-8663 (toll Free)
0800-090-3112 (toll Free U.K.)
or

Online Support

Scroll down to Learn Why Our Support Customers Have a 97% Satisfaction Rating for the past 90 Days

Why are the world's largest and most connected companies relying
on SevOne's world-class support team?

Redefining the Customer Experience

SevOne support includes everything you’d expect... And a few pleasant surprises.

Enjoy 24x7 access to:

  • Unlimited phone support
  • Email support and incident management system
  • Self-service knowledgebase
  • Dozens of online video training courses in our resource center
  • All admin and user documentation and release notes
  • Our online user community Network Performance Forums

In addition, your SevOne maintenance plan includes access to the latest software version updates. And at no additional charge, you can take advantage of our Rapid Device Certification program, which guarantees SNMP certification of new devices for monitoring in 10 business days or less. You won’t find another vendor who pledges that level of customer responsiveness.

  • “I've worked with several network management tools
    and SevOne has the best support.”
    Emmanuel Elizondo
    Xerox Services
  • "SevOne flawlessly delivers the features they say they will, and when there is a support issue, it has been resolved quickly.”"
    Matt Freeman
    Operations Manager

The Numbers Prove It

There’s only one way to ensure industry-leading support: measure it and constantly strive for perfection. The SevOne support team tracks a number of key metrics:

  • 97% satisfaction rating for the past 90 days
  • 95%+ compliance with first response time frame objectives
  • 99% issue resolution within 30 days